1.1 These Terms and Conditions (“T&Cs”) apply to your participation in the Mammut Loyalty Program (“Mammut Access” or the "Program") and the benefits provided from it. The Program is operated by Mammut Sports Group, Inc., with its principal address at 458 Hurricane Lane, Suite 111, Williston, VT 05495, USA, contact point , (+1 802 800 2593), ("Mammut"). Mammut reserves the right to modify, suspend, or terminate the Program and/or these T&Cs at any time and at its sole discretion without penalty or obligation to you due to such modification, suspension, or termination except as specified in these T&Cs.  

1.2 By enrolling and participating in the Program (your “Membership”), you agree to be bound by these T&Cs. Therefore, you should review these T&Cs and applicable policies and FAQs frequently to understand the terms and conditions that apply to the Program. Any changes to the Program will be communicated (at the point of contact provided by the Member) at least 30 days in advance of their implementation. In such cases, your continued participation will constitute acceptance of the updated T&Cs. If you do not accept the changes, you have the right to terminate your participation in accordance with clause No. 6. Your continued use of the Program after Mammut notifies you of any changes to the Program shall constitute your acceptance of all terms of the Program, as revised. 

2.1 The Program is intended for personal use only. Commercial use is strictly prohibited.  

2.2 Only individual physical persons that are residents of the age of majority in the country in which Mammut operates, qualify as end-consumers under the applicable rules, regulations or legislation of that jurisdiction and may, participate in the Program (“Member” “your” or “you”). 

2.3 Eligible countries include: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Netherlands, Norway, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, and the United States. This list is subject to change.  

2.4 Membership is limited to one account per individual.  

2.5 Mammut reserves the right to reject any application for Membership if it determines that the applicant has attempted to engage in fraudulent activity or misuse of the Program.  

3.1 To join the Program, you must complete the registration process by providing your e-mail address and country of residence and such other personal information as may be requested on the registration form (digital or otherwise). The registration is available through the following channel:  
(a) Create an account on http://mammut.com/register .   

3.2 Please read the Privacy Policy  for Mammut Access, which is an integral part of these T&Cs carefully to understand how Mammut collects, uses, and discloses information about Members and how to update or change your personal information and how Mammut communicates with you. 

3.3 Upon registration, you will receive a confirmation email and access to your Member account. Your participation in Mammut Access is free of charge and does not require any prior purchase.  

4.1 As a Member of Mammut Access, you may benefit from the Services provided by Mammut from time to time. These Services may include, without limitation and as an indication only, discount  vouchers, early access to sales, birthday offers, exclusive promotions, partner benefits , access to exclusive events. The specific benefits available to you depend on your current Membership tier, which is determined by your participation in the Program. The full details of the tier structure, qualifying criteria, applicable benefits and how to earn the points are outlined at here  and in the Annex to these T&Cs, which may be updated from time to time and made available to you as revised. Mammut may also communicate updates to these services via the contact details you provided in your application form or as subsequently updated by you.  

4.2 As a Member of Mammut Access, you will receive essential service communications related to your Membership. These may include, without limitation: a welcome message, confirmation of registration, updates about your Points balance, tier status, Member Benefits, and other relevant Program-related notifications. These service emails are considered a necessary part of the proper functioning of the Program and are sent to the contact details provided in your Member account. You may manage your preferences regarding these communications at any time via your account settings – available here  – or by using the unsubscribe link included in the emails. Please note that, even after unsubscribing, you may still receive legally required notifications, such as updates to these T&Cs or fundamental changes to the Program mechanism. If you wish to stop all communications entirely, you may terminate your Membership at any time via your Member account settings or by contacting Mammut customer service, as outlined in clause 6 of these T&Cs. 

5.1 The personalized Mammut Access Membership is assigned to you, and it is not transferable to third parties. The Services and other benefits of Membership to which you are entitled or eligible for are non- transferable. 

5.2 You are solely responsible for any damage resulting from any fraudulent misuse of the Membership number/account that is caused directly or indirectly by you. 

5.3 You are fully responsible for providing and maintaining accurate and complete information regarding Membership. Lack of or incorrect information may lead you to not being able to enjoy the Services, at your sole responsibility.  

6.1 Members may terminate their Membership at any time through their online account or by contacting Mammut customer service . Immediately upon termination, all benefits, Services and other elements relating to your Membership will be cancelled. 

6.2 Members may terminate their Membership by exercising a data privacy right, such as removing their contact information. 

6.3 Mammut may terminate your Membership at any time by giving three (3) months’ notice. 

6.4 Mammut reserves the right to terminate the Membership immediately in case of:  
(a)Fraudulent use of the Program;  
(b)Misrepresentation of information; or  
(c)Violation of these T&Cs.  

6.5 If Mammut decides to cease the Program, notice will be given at least 30 days in advance, and points will expire upon termination.  

6.6 Upon termination of the Membership, whether by the Member or by Mammut, any Points in the Member’s account will be permanently forfeited and removed. Points have no cash value and cannot be redeemed for cash, credit, or any other form of compensation. 

7.1 Mammut shall not be liable to any person for any action taken or neglected to be taken with respect to the Program, to the fullest extent permitted by law. 

7.2 Mammut will attempt to send correspondence to active Members to advise them of matters of interest. However, neither Mammut nor retailers participating as partners in the Program will be liable for any failure to do so and will not be responsible for incorrect or inaccurate transcription of entry information, for problems related to any of the equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any Web site or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail for whatever reason, except for any liability which cannot be excluded by law. 

7.3 Not all retail locations operating under the Mammut brand participate in the Program. Purchases made at non-participating stores will not qualify for earning points. For the current list of participating stores, please visit here . 

Mammut encourages you to contact our Customer Service department if you have concerns or complaints about the Program or Mammut. We strive to resolve as many customer complaints as possible through our Customer Service department.

If you are not able to resolve your concern through our Customer Service department, you agree that you and Mammut shall arbitrate all disputes and claims (including, but not limited to, the interpretation and scope of this mandatory arbitration clause, and the arbitrability of the dispute or claim) between us including, but not limited to, all claims arising out of or relating to any aspect of our relationship, whether in contract, tort (including negligence), or statute and on any legal theory, including but not limited to fraud or misrepresentation, and whether the cause of action or matter in dispute arose before, during, after, or in connection with your participation in the Program, or that may arise after termination of your participation in the Program or termination of the Program itself.

Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court and is subject to limited review by courts. Arbitrators can award the same individual relief affecting individual parties that a court can award, including damages and an award of attorneys’ fees, if the applicable law allows. BY AGREEING TO RESOLVE DISPUTES THROUGH ARBITRATION, YOU AND MAMMUT EACH AGREE TO UNCONDITIONALLY WAIVE THE RIGHT TO A TRIAL BY JURY OR COURT except as to matters involving question of constitutional or civil rights, for matters brought in small claims court, or for any manners in which the law of your jurisdiction would not permit mandatory arbitration. Instead of arbitration, either party may bring an individual action in a small claims court for disputes or claims that are within the scope of the small claims court’s authority.

The Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration shall be conducted before one commercial arbitrator from JAMS with substantial experience in resolving commercial contract disputes. Unless Mammut modifies this arbitration clause and you agree to such amendment by virtue of your continued participation in the Program after the revised Terms and Conditions of the Program are made available to you, the arbitration will be governed by the JAMS’s rules for commercial arbitration and, if the arbitrator deems them applicable, the procedures for consumer-related disputes. For more information on JAMS, its rules, and procedures, and how to file an arbitration claim, you may call JAMS at 800-352-5267 or visit the JAMS website. Arbitrations will proceed at a location that the arbitrator selects in the state of your primary residence unless you and Mammut agree otherwise.

Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s award shall be final and may be enforced in any court of competent jurisdiction. Further, an arbitrator’s award and any judgment confirming it shall apply only to that specific case and cannot be used in any other case except to enforce the award itself.

The costs of arbitration shall be divided evenly between you and Mammut, except that each of you and Mammut shall pay the costs of its own experts. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, Mammut will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation. However, unless ordered otherwise by the arbitrator, Mammut will not pay any of your share of the arbitration fees if the arbitrator finds that either your claim or the relief sought is frivolous or brought for an improper purpose, as measured by the standards of Federal Rule of Civil Procedure 11(b).

YOU AND MAMMUT AGREE THAT ANY CLAIMS BROUGHT BY YOU OR MAMMUT WILL BE BROUGHT IN THE INDIVIDUAL CAPACITY OF WHICHEVER OF YOU OR MAMMUT FILES THE CLAIM AND THAT NEITHER OF US WILL BRING OR PARTICIPATE IN A CLASS, REPRESENTATIVE, COLLECTIVE OR PRIVATE ATTORNEY GENERAL ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class, representative or private attorney general proceeding. You and Mammut agree to seek only such relief—whether in the form of damages, an injunction, or other non-monetary relief—as is necessary to resolve any individual injury that either you or Mammut has suffered or may suffer. This requirement that claims be brought in binding arbitration only in an individual capacity and not as a representative, private attorney general or class member (“Class Action Waiver”) is non-severable. If the Class Action Waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, with the exception of the next sentence. In the event the Class Action Waiver is found to be unenforceable, any action between you and Mammut shall proceed in the federal or state courts located in the State of Vermont.

Notwithstanding any provision in this Agreement to the contrary, we agree that if Mammut makes any change to this arbitration provision, you may reject that change and require Mammut to adhere to the language in this provision provided that you notify Mammut in writing that you reject the change within the lesser of ten (10) days of being notified that these Terms and Conditions have been revised or the date on which you initiate arbitration proceedings or file a claim. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this provision. These T&Cs and all legal relations between Mammut and you in connection with the Program shall be subject to the laws of the seat of Mammut, without give effect to principles of conflict of laws that would require the application of any other law. Any legal dispute shall be arbitrated in the city in which Mammut has its seat unless Mammut notifies you in writing of a different arbitration location.

9.1 No waiver by Mammut of any of the provisions hereof will be effective unless explicitly set forth in writing. No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these T&Cs shall operate, or be construed, as a waiver by Mammut; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege by Mammut. 

9.2 If any provision of these T&Cs is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.  

9.3 Neither Mammut nor its parents, subsidiaries, affiliates, partners, designees, agents, or employees make any representations or warranties of any kind whatsoever, express or implied, in connection with these T&Cs, the Program, or any of the rewards or benefits associated therewith, including, but not limited to, warranties of merchantability, non-infringement, or fitness for a particular purpose, except where such representations and warranties cannot be legally excluded. 

9.4 To the fullest extent permitted by law (and except where deemed void by a court of competent jurisdiction in the State of the seat of Mammut), neither Mammut nor its parents, subsidiaries, affiliates, partners, designees, agents, or employees will be liable for any indirect, special, punitive, incidental or consequential damages of any kind related to the Program, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if the possibility of such damages was known. In no event shall the maximum aggregate liability of Mammut or those related parties identified above hereunder collectively exceed the value of any loyalty gift or voucher received by members that are part of the Program or, as to an individual member, exceed the value of any loyalty gift or voucher received by such member under the Program.

For questions, inquiries and contact information please refer to clause No. 1.1. of these T&Cs.

The Program is tier-based, with three levels determined by annual points earned through eligible purchases (online purchases through http://mammut.com  or on one of the selected retail shops ) and activities. The tiers are as follows:  

1. Tier 1: 0-499 Points.  

2. Tier 2: 500-999 Points.  

3. Tier 3: 1,000+ Points.  

 Points are earned as follows:  

• Purchases: 1 Point per 1 USD spent.

• Account Creation: 50 Points (one-time). 

• Profile Completion: 20 Points for completing the full interests/preferences section of your profile (one time only). 

• Birthdate information: 20 Points for adding a birthdate (one time only).  

• Referrals: 50 Points for both referrer and referee when the referee registers using the referrer’s unique link and completes their first purchase. Please note: A minimum order value may apply, depending on the country. For full details, please visit the referral page in your account. 

• Subscription to Newsletter: 50 points for subscribing to the weekly newsletters  

Mammut may, from time to time, activate promotional campaigns under the Program that offer enhanced points for specific purchases under a limited period of time. 

Upon joining the Program, Members are automatically placed in Tier 1. As they accumulate Points through purchases and activities, they can progress to Tier 2 and later to Tier 3, with each tier offering increasing benefits. Once a tier is achieved, Members retain their status for a period of 12 consecutive months. To maintain their current tier, Members must earn the corresponding number of Points within the following 12 months. If they do not meet the required threshold, their tier will be adjusted accordingly. 

Points earned through purchases are added to the account once the order is invoiced. If a purchase is fully refunded and the corresponding points have not yet been added to the Member’s account, they will not be added, and if they have been added, they will be removed from the account. If a partial return is made or a purchase price adjustment is given, the number of Points deducted will be proportional to the value of the returned products or the amount of the price adjustment refund. Mammut reserves the right, in its sole discretion, not to revoke Points, to delay revocation and/or to round revocations up to the nearest whole number. No decision not to revoke on one occasion or to revoke fewer than the full number of Points which could be revoked shall prevent or in any way affect Mammut’s right to revoke Points on future occasions. All Point adjustments may also affect a Member’s tier status. If, after a Point adjustment, the Member no longer meets the threshold for their current tier, they may be downgraded accordingly.   

Note that Members may experience a short processing time of up to 48 hours for Points to appear in their account after an eligible transaction. 

Points remain valid for 12 months from the date they are earned. Mammut may notify in advance before any tier recalculation. 

Certain transactions do not qualify for earning Points. These include purchases made before joining the Program, purchases made without logging into the account on the Website (or without disclosing the email address before paying for products/services in a store), and transactions involving gift card purchases or the portion of transactions that is subject to price adjustments. Shipping costs, promotions, voucher gifts and discounts also do not contribute to Point accumulation.  

Additionally, any unauthorized or fraudulent transaction will result in the removal of Points from the Member’s account and/or the suspension of the Member’s Mammut Access membership. 

Note that individual products, products groups or services might not qualify for Points. Mammut will identify any such exclusions in promotional materials or, as applicable, at the point of sale (online or retail). 

Note that Points may only be earned at participating stores. The list of participating stores is available here . 

Benefits earned through the Loyalty Program, including loyalty vouchers and discount codes, are promotional and have no cash value. They may only be redeemed on full-price Mammut products and cannot be applied to sales items, discounted products, or other promotional offers. 

Mammut reserves the right to specify additional exclusions on products where Member Benefits, such as loyalty vouchers and discount codes, may not be redeemed.   

Mammut reserves the right to modify, adjust, or discontinue the Program, Program rules, tier thresholds, benefits, and Point-earning criteria at any time. This may include changes to the number of Points required to reach a certain tier, adjustments to the ways Points are earned, or removal or addition of eligible purchases and activities.

Points are non-transferable, have no cash value, and cannot be redeemed for cash. 

All Members have access to benefits, which vary by tier. Higher tiers, like tier 2 and 3, offer more exclusive benefits. See the table below for the full benefits in relation to the different tiers.

* Participating partners and partner benefits may vary over time. An updated list is always available at: here .